Polished Group Pty Ltd (ABN 87 618 940 677) trading as Thanks Universe

1. Introduction

Polished Group Pty Ltd trading as Thanks Universe (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy applies to:

Our website https://thanksuniverse.net

The Thanks Universe mobile application

All programs, subscriptions, digital products and services we provide

By accessing or using our website or app, you consent to the handling of your personal information in accordance with this Privacy Policy.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

Name

Email address

Telephone number

Billing address

Payment details (processed securely by third-party payment providers)

IP address and device information

Geographic location

App usage data

Survey responses

Support requests

Testimonials, reviews or public comments

Social media handles (where voluntarily provided)

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal information has been collected from a person under 18, we will delete it as soon as reasonably practicable.

3. How We Collect Personal Information

We collect personal information when you:

Visit our website

Register for an account

Subscribe to our app or services

Make a purchase

Contact us

Participate in surveys or promotions

Interact with us via social media

Use our app and digital services

4. How We Use Your Information

We use personal information to:

Provide and deliver our services

Manage subscriptions and payments

Communicate with you

Provide customer support

Improve our products and services

Send marketing communications (where consented)

Conduct analytics and research

Comply with legal obligations

You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to:

Payment processors

App hosting and technology providers

Email and marketing platforms

Analytics providers

Professional advisers (legal, accounting)

Government or regulatory authorities where required by law

Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties comply with privacy obligations.

6. Overseas Disclosure

Some service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

7. Cookies, Pixels and Analytics

We use cookies, pixels and similar technologies to:

Analyse website and app usage

Improve functionality

Deliver relevant advertising

You may disable cookies through your browser settings, however this may affect functionality.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Payment information is encrypted and processed by third-party providers and is not stored on our servers.

9. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time.

10. Data Retention

We retain personal information only for as long as necessary to provide services and comply with legal obligations.

11. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon publication on our website or app.

13. Contact

For privacy-related enquiries, please contact us via the website.